Refunds & Exchanges:

• We do not offer refunds. Exchanges are provided only in the case of defective or damaged items.
• Any defect or damage must be reported within 24–48 hours of receiving your order.
• If an item is found to be defective during our internal quality checks prior to dispatch, the order will be cancelled and the customer will be notified.

Size-Related Concerns:

• Exchanges due to size issues are subject to availability of the requested size.
• Refunds or exchanges will not be provided for incorrect size selection. If the requested size is unavailable, the original order will be processed as placed.
• We strongly recommend referring to our size guide before confirming your order.

Additional Information:

• We strive to present product colors as accurately as possible, though slight variations may occur due to lighting and fabric dye differences.
• All garments are dry clean only. Neera is not responsible for damage caused by improper washing.
• Once an order has been processed, cancellations are not permitted.
• Neera reserves the right to cancel any order if an item is out of stock or does not pass quality control.

If you need further assistance, please feel free to reach out to our customer care team.

Shipping Policy
Local orders usually arrive within 7 to 10 business days.
For international deliveries, please allow 10 to 14 business days for your order to reach you.
Please note that these timeframes begin once your payment is fully processed and confirmed.